Swayam is spreading Financial literacy, Financial Inclusion, Skill building and is providing hassle free banking facilities like small loans, insurance products to the economically backward people either directly or through correspondent banking channel, in a transparent manner.
About Swayam
Swayam Micro Services (SMS), an emerging microfinance organization is a not for profit company incorporated under section 25 of Company Act in the year 2011. Our first group microfinance loan was delivered to an urban Joint Liability Group in April 2011. Since then SMS has been working relentlessly in shaping its journey by providing micro financial services to poor and economically weaker section households in urban and rural areas in Gujarat.In the last 6 years of operations, the company has distributed 43365 micro loans and services. SMS was established by a team of senior and experienced professionals who were well- aware with the asymmetry and challenges existing between formal and informal sources of credit and how aspirations of disadvantaged group were not addressed.
Swayam literally means 'self' or 'voluntarily'. Swayam signifies and envisions that the economically poor would be capacitated to enable them to bring about the economic well-being of their family by themselves. Swayam strives to reach to needy and poorest of poor women and provide them a platform to help them reach the state of better economic condition and enhance their quality of life and social status both in the family and society.
Vision: To become one of the most credible and trusted Financial Institution in the country for economically weaker households through provision of hassle free micro financial services at the door steps.
Mission:
To reach and empower around 100, 000 women by providing micro financial services and promoting their livelihood opportunities in five-year time period.
Core Values
1. Transparency and Fair Practices
2. Customer centric approaches
3. Inclusive and responsible financing
4. Excellence in services
5. Credibility
Grievance Redressal
Swayam Micro Services strives to ensure that grievances of clients and other stakeholders are addressed-
1. Clients are informed of their rights
2. Clients and member of group microfinance loan are informed on how to complain
3. Dedicated staff is assigned in Branch and Head Office for grievance redressal
4. Swayam Audit Team also ensures regular check of the process of our micro finance operations for effective implementation of the program including
